Talbot House Charity Website Redesign

Supporting Those With Learning Disabilities

Talbot House Charity Website Redesign

Project Overview

Project: Spring 2024

Redesigning and improving the userbility and feel of a charities website

Redesigning and improving the userbility and feel of a charities website

  • Analysis & redesign of the site using best UI practices

  • Restructuring navigation and layout

  • Making the site more accessible

  • Reducing the carbon footprint

  • Mobile first approach

About Talbot House

Talbot House, supporting Manchester families with learning disabilities since 1976, began as a play scheme initiated by parents overcoming funding challenges. With a £200 grant and backing from a councillor, the success of the scheme led to the creation of a parent support group. Evolving from The Peter Pan Centre to Talbot House, the organisation has transformed lives for 40 years by providing crucial support to families. The staff and trustees of Talbot House are either parent carers, have multiple children, some of which have learning difficulties such as Down Syndrome or Adhd. Or come from a professional background where they have worked with people whom have learning difficulties of various severities.

About Talbot House

Talbot House, supporting Manchester families with learning disabilities since 1976, began as a play scheme initiated by parents overcoming funding challenges. With a £200 grant and backing from a councillor, the success of the scheme led to the creation of a parent support group. Evolving from The Peter Pan Centre to Talbot House, the organisation has transformed lives for 40 years by providing crucial support to families. The staff and trustees of Talbot House are either parent carers, have multiple children, some of which have learning difficulties such as Down Syndrome or Adhd. Or come from a professional background where they have worked with people whom have learning difficulties of various severities.

About Talbot House

Talbot House, supporting Manchester families with learning disabilities since 1976, began as a play scheme initiated by parents overcoming funding challenges. With a £200 grant and backing from a councillor, the success of the scheme led to the creation of a parent support group. Evolving from The Peter Pan Centre to Talbot House, the organisation has transformed lives for 40 years by providing crucial support to families. The staff and trustees of Talbot House are either parent carers, have multiple children, some of which have learning difficulties such as Down Syndrome or Adhd. Or come from a professional background where they have worked with people whom have learning difficulties of various severities.

Problem

  • Neglected sections, like the blog, have remained outdated for an extended period.

  • Overuse of colours for text like headings and links

  • Outdated and disorganised features prompted a need for careful scrutiny.

  • The mobile version merely shrunk the desktop site, lacking optimisation for mobile devices and user-friendliness.

Solution

  • Redesigned each page to enhance user-friendliness and accessibility, removing unmaintained elements.

  • Prioritised improving text layouts for clarity and conciseness to facilitate easier navigation.

  • Restructured navigation to reduce steps for users and minimize the carbon footprint.

  • Prioritised creating a mobile-friendly version of the website for enhanced user convenience.

Research & Planning

Analysing Similar Charities

Researching similar charities allowed me to identify commonalities and differences in how they present information and engage users on their websites. This analysis helped me pinpoint areas for improvement on the Talbot House site.

  • Hft is a charity providing services for learning disabled people throughout England and Wales.

  • The Royal Mencap Society is a charity based in the UK that works with people with learning disabilities.

  • See Ability specialise in supporting those with learning disabilities or autism, who may also have sight loss.

Key Takeaways

  • For everyone using the site ensure accessibility, legibility, and clean layouts with clear navigation to promote inclusivity. Facilitate content sharing on the site to enhance awareness among users.
  • Call to actions should be clear and obvious to the user.

  • Colours should be clean and strong but clearly identify the difference between site sections

  • Tonality of the site should be warm, welcoming and empathetic. Give a sense of community and how people can get involved.

  • Make it clear for the ways in which people can get involved and donate to the charity.

Analysis Of Original Designs

I went through the site and analysed each page to see what ways they could improved. My goal was to redesign the site to make it more user focused and up to date.

Site Map

I analysed each of the navigations pages to see how they could be streamlined. I soon discovered that some pages were out of date, unnecessary or could be merged into other pages.

  • By streamlining the sites navigation it makes it more simple to use and easier to find information.

  • Reduces the carbon footprint by decreasing steps needed to find and access information.

Screenflows

T.I.O has the aim to create an app that uses A.I to map clothes onto pictures of you that you upload. We had a look at the current market to see what companies offered similar try on experiences. As there were so many comparisons, I created a simplified analysis to show some of our teams findings.

Screenflows

Sketches & Low Fidelity Wireframing

I went through a series of concepts and Ideas before coming to the final wireframe designs. This was to make sure that the new layouts were user friendly and easy to navigate.

PRESIDENT, PRODUCT AND BUSINESS, STRIPE

Will Gaybrick

HEAD OF GLOBAL SALES, STRIPE

Eileen O'Mara

REVENUE AND FINANCIAL MANAGEMENT, STRIPE

Vivek Sharma

Green UX - Sustainability

Green UX

In my website redesign approach, I prioritized incorporating best practices to minimize the carbon footprint. Actions like opening and closing pages or navigating through multiple pages can impact the footprint and user experience. To assess Talbot House's site footprint, I conducted comparisons with testing websites, yielding valuable insights.

WebsiteCarbon.com

  • Producing 0.48g of CO2 each time someone visits

  • Overall rating of C!

  • This identifies that a redesign could help the overall carbon score

Ecograder.com

  • Ecograder.com in comparison had varying results

  • Overall rating of E!

  • Digital carbon rating is a much lower score

  • 0.68g of CO2 is emitted per page load

Reducing Talbot House's Carbon Footprint

After identifying an approximate carbon footprint for the site there are a number of steps that can be taken to make it more "green."

  • Upload smaller images and files where possible

  • Opt for a simpler design over a complicated one

  • Optimise user journeys (getting from a to b quicker)

  • Prioritise accessible design

Branding & UI

The Charities Current Colour Palette

  • Reviewed website colours: Core palette was simple, but text colours lacked coherence.

  • Noticed multiple hues for headings and links, leading to inconsistency.

  • Aimed to establish cohesive colour scheme for backgrounds and text.

  • Proposed simplifying text colours across the site for enhanced clarity and consistency.

The charities core colour palette

Used as background colours

The charities current text colours

Used for headings & body text

The charities current text colours

Used for headings & body text

The charities current text colours

Used for headings & body text

Refined Colour Palette

  • The core colour palette pretty much stayed the same, though I changed the font colour that was used with them.

  • I added in a dark purple/maroon colour that fitted in with the subtitle of the charities logo.

  • I chose to keep the text colour palette simple with body text being black and button text colour being white.

  • Text weight and sizings were considered rather than different colours.

Refined Colour Palette

Used as background colours

Refined Colour Palette

Used as background colours

Refined Colour Palette

Used as background colours

Redefined text colours

Used for buttons, headings & body text

Design System

Typography

For typography I used Inter as my font and as an example went for 16px for body and button text.

Buttons & Icons

T.I.O has the aim to create an app that uses A.I to map clothes onto pictures of you that you upload. We had a look at the current market to see what companies offered similar try on experiences. As there were so many comparisons, I created a simplified analysis to show some of our teams findings.

Accessibility

I conducted a comprehensive accessibility assessment of Talbot House's existing website and thought about the measures needed to be taken to elevate the charity to AA compliance within the framework of the new designs.

Accessibility

I conducted a comprehensive accessibility assessment of Talbot House's existing website and thought about the measures needed to be taken to elevate the charity to AA compliance within the framework of the new designs.

Accessibility

I conducted a comprehensive accessibility assessment of Talbot House's existing website and thought about the measures needed to be taken to elevate the charity to AA compliance within the framework of the new designs.

Screen Size & Resolution

Ensuring compatibility across various devices and screen resolutions is essential in today's digital landscape. This inclusivity enables users to access products and services regardless of the device they choose, encouraging environmentally friendly options with lower carbon emissions.

Colour Contrast Initial Testing

I tested the charity's colour palette for compliance with color contrast AA standards. While certain combinations, like the dark brown body text against a white background, passed, others did not. Notably, the green footer section with white text failed to meet the standards, signaling a need to revise some colours on the site to ensure compliance with color contrast standards.

  • By meeting AA standards it means that the site will be more accessible to a wider audience

  • Better for SEO (search engine optimisation)

  • Reduces chances of accessibility lawsuits

  • Great for brand reputation

  • Increase the use of people using services and making donations

  • Speed up task completion

Background colour combined
with body text

Met normal & large text AA/AAA compliance


Footer background with
white text

Did not pass normal & large text AA/AAA



New Footer background with
white text

Decreased footer backgrounds luminance to make it AA/AAA compliant


Final Designs

After research, analysis and wireframing I was able to put together final designs that gave new life to the website. The changes I made are as follows:

  • Navigation completely revamped and unnecessary pages/steps removed

  • Sections merged into other pages

  • Revamped colour scheme (colour palette simplified)

  • Accessibility improved

  • Reduction of pages and smaller images to help reduce carbon footprint

Mobile (Mobile Size 375 x 812)

PRESIDENT, PRODUCT AND BUSINESS, STRIPE

Will Gaybrick

HEAD OF GLOBAL SALES, STRIPE

Eileen O'Mara

REVENUE AND FINANCIAL MANAGEMENT, STRIPE

Vivek Sharma

HEAD OF PRODUCT MARKETING, STRIPE

Tanya Khakbaz

FOUNDER, PULLEY

Yin Wu